Trust & Safety
Built for how money moves when there's no catalogue.
Qyka's differentiator isn't speed slogans — it's accountability on free-text market runs: transfers, photos, and a clear path from list to door.
The trail
Every run leaves a paper trail — without the paper.
From the moment you send a list to the moment you confirm delivery, money and proof stay linked.
List
Free-text order — what you actually want from the market, not SKUs.
Deposit
Wallet or transfer locks the run before anyone shops.
Transfers
Agents pay stalls by bank transfer — every spend leaves a trail.
Photos
Purchases and packing documented before the haul leaves the market.
Confirm
The run ends when you confirm delivery — or raise an issue on the trail.
Pillars
How trust shows up on a real market run.
01Pillar 01
Transfer pay, not pocket cash
Agents pay stalls by bank transfer. No unauthorized cash handling — every spend leaves a trail you can follow.
02Pillar 02
Photo proof on the run
Purchases and packing are documented so you can see what left the market before it reaches your door.
03Pillar 03
Deposit or balance first
Orders move when payment is clear. Float recycles through the system instead of sitting in someone's pocket.
04Pillar 04
You confirm delivery
The run isn't done until you confirm. Issues can be raised against the order trail — list, transfers, and photos.
In case something's wrong
What happens when a run doesn't go to plan.
Missing item
If an item can't be found, your agent flags it before buying a substitute. You decide — not them. Unspent funds are returned to your wallet within 24 hours.
Late delivery
If a run runs long, you'll see live updates in the app. If it misses the promised window, contact support for a service fee refund — no questions asked.
Quality dispute
Photo proof is captured at market and before packing. If what arrives doesn't match the photos, raise a dispute against the order trail — not a blank complaint.
Agent conduct
Every agent is verified before activation. If you have a concern about conduct during a run, report directly to us — the agent's account is paused pending review.
Support
Questions about a live order?
Open Qyka to chat with your agent, review photos, and track packing through delivery. For partnership or pilot questions, email us directly.
